The digital industry has seen an explosive growth over the last few years, and 2013 is set to be an exciting year. Digital marketers can no longer view their contribution to a brand as a means to end. They need to take risks, be innovative and prove to be a brand’s most valuable partner.
There is no ‘golden rule book’ that guides us to achieve the same, but having worked with one of the best digital agencies in the country, here are some of the things I picked up along the way…
Tell everyone you’re an agency, but act like a startup
The great thing about being the guys who straddle technology and artistry is that you can build stuff for brands. Learn from tech startups how they do it. Take more risks, create a culture of innovation, be faster and leaner, and learn to launch in beta. In fact, teach your clients about it. Brands are hardwired against the ‘iteration’, but tech startups know better than anyone that a product is never really ‘finished’ and iterative development helps ensure it stays relevant.
We recently worked with a financial brand to create a digital travel experience that has seen over three iterations in the duration it’s been live. We’ve been learning from customer experiences, independent research and our own observations to consistently improve what has now become an owned asset for the brand.
Ideas are important, but Skill is critical
In a digital world, where anything seems possible, everyone has ideas. But only few have the skill to execute. Invest in getting the most skilled guys to produce your idea as much as you would in finding the best thinkers. And I don’t mean just the technologists. Digital agencies often tend to make do with anyone who can barely string together a sentence or make collages on photoshop. You need artists, writers, scientists, and engineers. People, who will obsess about a missing comma, spend hours searching for the right font or throw a fit about an inelegant line of code. Those are the guys who will take you to Cannes.
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